This agreement describes the terms and conditions applicable to the bid or purchase of any and all items GOLD DOOR markets and sells on all internet sites where GOLD DOOR conducts business. This document is a binding legal contract and is intended to protect the customer as well as GOLD DOOR.
GOLD DOOR may amend this buyer's agreement at any time by posting the amended terms on our company website located at www.thegolddoor.com. All amended terms will automatically be effective one day after they are initially posted on our company website, unless otherwise stated within our Buyers Agreement. This agreement may not be amended for any reason, except in consensual writing signed by both the customer and GOLD DOOR.
100% Satisfaction Guarantee within 30 Day Inspection period. For goods sold and shipped within the USA, GOLD DOOR provides a 30-day inspection period from the date of shipping in which the customer may notify GOLD DOOR of any defects or shipping damages. We offer a 100% Satisfaction Guarantee. If the customer is dissatisfied with the product it may be returned if GOLD DOOR is notified within 30 days from date shipped. Exception, GOLD DOOR will not accept any item for return or refund that is a special order, rings that GOLD DOOR sizes for the customer, items where a GOLD DOOR jeweler sets the gemstones for the customer, or any item that is deliberately damaged. Shipping and handling fees are not refundable. The buyer shall bear the shipping cost and liability of goods returned to us. No other warrantee or guarantee is expressed or implied. Flawless gemstones are extremely rare in nature. Nearly all natural gemstones will have some varying degree of flaws (inclusions) ranging from microscopic to noticeable with the naked eye. Generally a flaw (inclusion) in a gemstone is not considered a defect unless the item is represented as flawless. GOLD DOOR will not accept any returns without an RMA number. To obtain a return authorization number, contact us by the methods described under the contact section of this agreement. All returned goods must have the RMA number clearly visible on the outside of the package. The package must be shipped to us within 5 days of the RMA being issued. The customer must include a note inside the package with the RMA#, the contact information and description of request. A package that arrives without an RMA # or that is returned to a location other than the address listed below can be refused. If you breach this agreement or the terms of sale you will forfeit your right to return any item. All packages must be returned to the GOLD DOOR home office regardless of their shipping origin. All sales and shipments out side of the USA are final and cannot be returned for a refund. We reserve the right to refuse returned merchandise form anyone who abuses this policy with excessive returned goods. RETURN ADDRESS: Gold Door Jewelry & Art, 1434 S.E. 37th Avenue, Portland, Oregon 97214 USA.
Contact and Communications. Email is an easy and convenient means in which to contact GOLD DOOR. However, it is not a completely reliable means of communications and it should never be assumed that any email the customer sends to GOLD DOOR has reached its intended destination, unless he/she receives a clear response regarding each individual email that he/she has sent to GOLD DOOR. Many emails that GOLD DOOR sends or responds to are often rejected by the host system for various reasons. Therefore, it is imperative that the customer contact GOLD DOOR by way of FAX or telephone for all concerns or inquiries that require immediate attention. Our company attempts to answer all email that we receive with in 1 business day. If the customer does not get a response from GOLD DOOR within 2 business days of his/her initial contact attempt then he/she should assume that the email has failed. If a customer's inquiry is of a nature that needs immediate attention, or the email has failed, he/she should promptly contact us by phone, FAX, U.S. Mail, or other mail carrier. Our main email address is: firstname.lastname@example.org.¨Phone: 1 800 310-6069. Monday - Friday from 10:00AM to 7:00PM Pacific Time. Fax: (503)232-0901 (Fax is available at all times) Mailing Address: 1434 S.E. 37th Avenue, Portland, Oregon 97214 USA.
Bidding and Buying. Customers are obligated to complete the transaction with GOLD DOOR. If the customer purchases an item through one of Gold Door's fixed price formats or if they are the highest bidder at the end of an auction (meeting the applicable minimum bid or reserve requirements) and the bid is accepted by Gold Door, you are obligated to complete the transaction with us. By bidding on an item you consent to be bound by this agreement and the conditions of sale included in the item's description so long as those conditions of sale are not in violation of the auction company's rules or unlawful. Bids are not retractable excluding exceptional circumstances including, but not limited to, a material change in the products description after you bid, or a clear typographical error is made.
Payment. The customer agrees to pay GOLD DOOR in full for sold items and the applicable shipping and handling fees within seven days of the closing of an auction or sale date. Accounts that are more than seven days past due may be considered a breach of this agreement. GOLD DOOR will send an email when the customer's payment is posted. The customer should not assume that his/her payment has reached us until he/she receives valid conformation. If a customer does not receive a conformation by email in the expected time, please contact us. If paying by electronic means such as PayPal or credit card, we will only be able to ship to the verified billing address on file with that company. Also if paying by credit card you may be required to provide a FAX copy of your photo ID and credit card
Picture appearance, perception, and glare. GOLD DOOR attempts to display pictures that represent the most typical specimen of our merchandise. Our pictures are taken from different angles and distances in order to show the optimal view and are not to scale. Due to the many different sizes of monitors and their possible display resolutions, it is not possible to accurately determine the size of any object in any picture. GOLD DOOR specifies the sizes, weights, and dimensions for most of our products. Customers should rely on the written text in the description to judge the correct size of any product. It is also difficult to display the exact color of an item due to variations in computer monitors. The standard weight measurement for gemstones is in Carats (cts). Standard dimension measurements are in millimeters (mm) or inches (in). It is recommended that the customer becomes familiar with these measurement units to accurately determine the specifications of the merchandise GOLD DOOR offers.
Liability Limit. GOLD DOOR is not responsible for the use or misuse of any of our products. Our maximum liability will not be greater than the actual amount paid for the item, plus the normal shipping and handling fees.
Errors and omissions. In the event of a material error or omission in the description of any item the buyer may cancel the transaction and is entitled to a 100% refund of the amount paid for the item plus any shipping and handling paid to GOLD DOOR. If an error occurs in the starting bid price of any auction item, we may cancel the auction before or after the auction closes without remedy to the buyer other than a complete refund of any money paid.
No longer available or out of stock items. In the rare event that any item is temporarily out of stock we may delay shipment of up to ten business days. If an item is unavailable for more than ten business days, or becomes lost, damaged, or any reason that prevents us from delivering the item, the buyer upon request is entitled to a 100% refund of all money paid for the item. The buyer is not entitled to any other remedy other than described here.
Payments by Credit Card. GOLD DOOR will accept credit cards for payment as cash. In order to reduce credit card fraud, we reserve the right to require identification from the cardholder. In some cases we may require a FAX copy of your credit card and Drivers license. We may require FAX copies if your shipping address is other than your verified billing address. We reserve the right to decline any credit card that doesn't meet our internal policies. The buyer agrees not to process any charge backs for any charge that the buyer had authorized. GOLD DOOR will credit your credit card for any items returned for refund. If this provision is breached and a charge back is processed in violation of this agreement, GOLD DOOR may charge your card for the amount of the charge back, all bank fees, and charge back fees. Buyer agrees to waive the tracking number and proof of delivery required by credit card companies unless buyers selects and pays for UPS, Federal Express, DHL or Express Mail shipping in the USA. No proof of delivery or tracking is available outside of the USA unless the item is shipped by an express carrier or USPS Express Mail. It is strongly recommended that the customer purchase shipping insurance.
Electronic Payment, Paypal. We will accept these forms of payment as cash. We reserve the right to decline any electronic payment that doesn't meet our internal policies. Most electronic payment companies restrict us to ship only to the verified address on file with that company. In these cases we may refuse to ship to any other address. The buyer agrees not to process any charge backs for any payment that the buyer had authorized. GOLD DOOR will credit the account from which the payment was sent.
Foreign Checks and Money Orders. We do not accept checks and money orders that are not drawn on a US bank in US dollars.
Breach. Without limiting other remedies, we may immediately issue a warning; we may terminate your transaction and refuse to provide any services to you; you may forfeit any and all rights for an exchange or refund for any reason including items lost in the mail and any undelivered goods: (a) if you breach this Agreement or the documents it incorporates by reference; (b) if you fail to pay in full within 7 days of the close of the auction or purchase date for all items; or (c) if you damage GOLD DOOR by leaving harmful or negative comments that are false or unsubstantiated in any public forum of any Internet auction or on-line store; or (d) You fail to contact us by the methods described in the "Contact and Communications" section of this document and give us an opportunity to correct the problem before leaving harmful or negative comments that are in any public forum of any Internet auction or on line store.
Litigation. Any legal controversy or legal clam arising out of or relating to this Agreement, our services or products shall be resolved in the jurisdiction of GOLD DOOR's home office in Multnomah County, Oregon. By making a purchase with GOLD DOOR, buyer agrees to submit to the jurisdiction of Multnomah County, Oregon, and specifically waives any defense of lack of personal jurisdiction. In the event the court rules against GOLD DOOR, we will pay the judgment within 30 days unless an appeal is filed. In the event the court rules in favor of GOLD DOOR, we may charge the judgment to the customer's credit card on file unless appeal is filed. and appeal bond posted. Access to GOLD DOOR through the Internet shall not be construed as GOLD DOOR purposeful availment of the privileges or benefits of doing business in any state or legal jurisdiction other than the State of Oregon. This Agreement shall be governed by and construed in accordance with the laws of the State of Oregon.
General. This Agreement shall be governed in all respects by the laws of the State of Oregon as such laws are applied to agreements entered into and to be performed entirely within Oregon between Oregon residents. We do not guarantee continuous, uninterrupted, or secure access to our services, and operation of our site may be interfered with by numerous factors outside of our control. If any provision of this Agreement is held to be invalid or not enforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope, or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches by others.
Right To Restrict Access or Cancel Auction. We reserve the right to restrict access to any of our Internet sites and auctions. We have the right to block or other wise refuse service to any one that has breached this agreement. If we send notice in any form or we add any name to a blocked bidder list on any site, the Buyer is considered banned from any further transaction with GOLD DOOR regardless of any alias used. We reserve the right to cancel any and all bids and cancel any auction before it closes for any reason.
Gemstone Weights and Dimensions, Gold and Silver Weights, and Ring Sizes may be approximate and have a tolerance range with which may vary. Unless specifically stated as exact, the following table of tolerances will apply.
Colored Gemstones: all weights plus or minus 25%
Colored Gemstones: all dimensions plus or minus 15%
Silver and Gold: all weights plus or minus 20%
Ring Sizes: plus or minus ½ size
Gemstones May Be Treated. It is common practice for most manufactures to enhance gemstones for better color, clarity or other reasons. Most of the gemstones we have are imported from over seas where we have no control over the cutting and treatment. GOLD DOOR'S gemstones may be treated or enhanced in some way unless otherwise specifically stated in the description.
Pearls, unless stated other wise all of the Pearl jewelry sold by GOLD DOOR is made from either Cultured or Freshwater Pearls.
Shipping and Shipping Rates. We cannot ship FedEx to any US post office box. If you do select FedEx with a US Post Box address, your item will be shipped by the equivalent USPS method. For all foreign shipments the buyer is responsible for any and all taxes and tariffs and they are usually collected COD by the carrier. If you require tracking or proof of delivery then you must select an express carrier or USPS Express Mail. If you choose 1st class mail or Priority mail you will waive tracking and proof of delivery.
Refund Policy. All returned items must be in original condition with all of the original packing materials. All certified items must be returned with the original Certification card. The normal processing time for refunds is 30 days. Refunds apply to online purchases only. Items purchased in the store can only be returned for an in store credit and must be accompanied by a receipt. Please be patient as we process your refund.
Certified and Laboratory graded Gems and Jewelry GOLD DOOR sells many items that have been graded and or appraised by third party Gem Laboratories. These items will state they are Certified. The original Laboratory Certificate will be shipped with the item. GOLD DOOR has no control over how these items are appraised or graded. Different Gem Laboratories may have different standard of how they grade gems. If you disagree with a certified Laboratory Report, you may send the item back to the original Gem Laboratory with a copy of their certificate to be re examined. If they determine that a made a material error was made, you may return the item to GOLD DOOR for a full refund of the purchase price, the shipping fee that you paid us and the fee you paid the Gem Laboratory up to $25.00. Please note, few gemstones are truly flawless and certain types of gemstones such as Emeralds will normally have some flaws, but this does not necessarily reduce the value. Gems are graded on their cut, clarity and color and carat weight. All of these factors are considered by the Gem Labs when grading and appraising the gem.
DOOR is not responsible
for delayed, lost or undeliverable
items unless an Express
insured and trackable shipping
method is selected.